Customer Service is Everyone’s Job
Featuring Bernadette Trujillo-Vadurro

This exciting and dynamic program provides you with essential customer service skills, strategies and techniques to increase customer service excellence throughout your organization. You will discover how customer service is everyone’s job and how each person can improve in their performance.

• Understand the importance of the customer's perceptions and how you can successfully shape and change perceptions in your organization.
• Learn to quickly identify customer types by their words and body language and deliver customer service responses to meet those needs.
• Learn to recognize the deadly sins of customer service. Are you guilty of any of these sins?
• Examples of companies who exude customer service excellence.