Leadership Strategies in Customer Service

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Leadership Strategies in Customer Service

Keynote, Breakout or Seminar

This presentation is filled with new and improved leadership tips, tactics and techniques guaranteed to help team leaders, supervisors, managers and business owners improve customer service and motivate employees to do their very best in every customer service interaction.

  • Discover a proven model for increasing employee performance and customer service effectiveness.
  • Action speaks louder than words – Role modeling is your most effective tool in leading and managing others.
  • Learn about self-fulfilling prophecy and expectations and how they affect employee performance.
  • Understand how to increase motivation, productivity and customer service through simple rewards and incentives.
  • Find how to motivate the kick-starters, cruise controllers and self-starters to improve production and staff pride.